Refund policy

At Nolira Bag, your satisfaction is our priority. We offer a Return & Refund Policy to ensure a smooth and worry-free shopping experience.

Eligibility for Return, Refund, or Replacement

You may request a return, refund, or exchange within 7 days of receiving your order. Unfortunately, we cannot accommodate any requests made after this period.

To qualify for a refund, the item(s) must be:

  • Unused

  • In original condition

  • Returned in the original packaging

You are eligible for a return or refund in the following situations:

  • You received the wrong product

  • The product has manufacturing defects

  • The product was damaged during shipping (you may request a free exchange or a refund)

  • The product appears to have been tampered with

Please Note

  • Change of mind is not accepted as a valid reason for return

  • A 25% restocking fee will be applied to all returned items

  • Return shipping costs are the responsibility of the customer

  • If you cancel or request a refund for any reason, a 5% transaction fee will be deducted from your refund

Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Exchanges (If Applicable)

We only offer exchanges for items that are defective or damaged.

To request an exchange for the same product, please email us at Nolirabags@outlook.com and wait for further instructions and the correct return address.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet:

  • Double-check your bank account

  • Contact your credit card company, as processing times may vary

  • Contact your bank, as there may be delays on their end

If you’ve done all of the above and still haven’t received your refund, please contact us at Nolirabags@outlook.com for assistance.

Sale Items (If Applicable)

All sale items are eligible for returns and refunds, provided they meet the same conditions outlined above.

We value your satisfaction and are committed to resolving any issues promptly. If you have any questions or concerns, feel free to contact us at:

Email: Nolirabags@outlook.com